Returns Policy

Your Right to Return

• You may exchange or return a product within 14 days of receiving it.
• To qualify for a return, the product must be unused, intact and in its original packaging.
• You are responsible for return shipping costs under our shipping policy, unless the return is due to a defective product or an error on our part.

Inspecting Your Order on Delivery

• You may inspect the product and check that its packaging is intact before accepting delivery.
• Accepting delivery confirms that the packaging is intact and the products match your order.
• If you find a visible defect or receive a different product, you may refuse delivery or request a return through our warranty and returns procedures.

Return Conditions and Shipping Costs

• Products may be returned if they meet the conditions in the first section.
• You are responsible for the full return shipping cost.
• The company Diva Beauty Store covers return shipping if a product is defective on arrival or does not match your order. Please refer to the section on inspecting your order before accepting delivery.

Promotional Bundles and Free Items

• If your return is part of a promotion containing one or more main products and additional free items, the entire promotional bundle must be returned, including all items supplied with it.

Refunds for Returns Within 14 Days

• If you return a product within the 14-day return period, the value of the returned items will be refunded through one of the following available electronic payment methods:
  • Bank account.
  • Electronic wallet.
  • InstaPay.
• Refunds are completed within the timeframe set out in our refund policy. We will notify you of the transaction details and provide a tracking reference where available.
• Any applicable return charges will be deducted under our policies, with the basis for the deduction explained.